Refund Policy
At Progrilla, we are committed to delivering safe, high-quality food products. Due to the perishable and hygiene-sensitive nature of our products, we do not accept returns once an order has been successfully delivered.
Returns
For food safety and hygiene reasons, all sales are final. We do not accept returns or exchanges for any food products, including but not limited to freeze-dried fruits, dehydrated fruits, fruit powders, vegetable powders, wellness products, or any edible items.
Replacement
A replacement may be approved only under the following circumstances:
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The product is received in a damaged condition.
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The outer packaging is tampered with at the time of delivery.
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An incorrect product has been delivered.
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The product has manufacturing or packaging defects.
To request a replacement, customers must contact us within 48 hours of delivery by emailing getprogrilla@gmail.com (or your official support email) along with:
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Order ID
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Clear photographs of the product and outer packaging
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A complete, uninterrupted unboxing video (mandatory)
Requests submitted without an unboxing video may not be eligible for replacement. If approved, the replacement will be shipped at no additional cost, subject to product availability.
Refunds
Refunds are issued only in the following situations:
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The ordered product is unavailable after payment.
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A replacement cannot be provided for an approved claim.
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An order is cancelled by Progrilla before dispatch.
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A refund is otherwise approved after internal verification.
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Approved refunds will be processed within 7–10 business days and credited to the original payment method.
Shipping charges, express delivery charges, convenience fees, and promotional discounts are non-refundable unless the refund is due to an error on Progrilla's part.
Quality & Verification
Every replacement and refund request is subject to internal review and verification. Progrilla reserves the right to approve or reject any request if the evidence provided is insufficient or if the product appears to have been damaged due to improper handling, storage, misuse, or normal wear after delivery.
Contact Us
To request a replacement or refund, please email:
Requests submitted after 48 hours from the time of delivery may not be considered.
By placing an order with Progrilla, you acknowledge and agree to this Return, Replacement & Refund Policy.